Tuesday, March 6, 2012

High stakes for all players in Uttar Pradesh poll

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22 February 2012 Last updated at 12:35 GMT By Amit Baruah Editor, BBC Hindi A crowd of women voters in Uttar Pradesh Nearly 126 million people are registered to vote in the Uttar Pradesh state elections The styles of the contending campaigners are contrasting, but the goal is the same - the capture of power in India's most populous state of Uttar Pradesh, where multi-stage elections could hold the key to national polls in 2014.

A lot is at stake for Rahul Gandhi, the fourth-generation scion of the Nehru-Gandhi dynasty; Mulayam Singh Yadav, the old warhorse of Uttar Pradesh politics; and Ms Mayawati, a champion of India's oppressed Dalit underclass and currently chief minister of the state.

As Rahul Gandhi's helicopter descends from the skies at one of his many campaign stops, several thousand people are waiting to see this aspirant for India's top job in the 2014 parliamentary elections.

But, here, in Morava village, just outside the state capital of Lucknow, Mr Gandhi is fighting a semi-final battle to the big game in 2014.

Even a moderate success in the Uttar Pradesh elections would mean that a tottering Congress party, which has been out of power in the state for more than 20 years, is seen flying its flag again.

Clad in a flowing white tunic and white pyjamas, Rahul is constantly rolling up his sleeves, signalling that he is in the thick of political battle.

His speech is direct, to the point and is aimed at Ms Mayawati, accusing the Bahujan Samaj Party (BSP) leader of pilfering money sent by the Congress-run government in Delhi for the poor in Uttar Pradesh.

"Where has all the money gone?" he asks the audience. He then answers his own question - the money from the central scheme has been eaten up by the "hathi" or elephant, the electoral symbol of the BSP.

Rahul Gandhi campaigning in Uttar Pradesh Rahul Gandhi has found himself in the thick of a political battle

He scorns former chief minister and Samajwadi (Socialist) Party leader Mulayam Singh Yadav's promise of providing electricity to every household in this power-starved state.

There is the positive as well. The central government in Delhi has ensured that every unemployed person will get 100 days of employment a year at 120 rupees ($2.40, £1.54) per day.

The Congress party has also introduced a food security bill in parliament which, if passed, will provide 35kg of grain to every poor family in the country.

He repeatedly refers to the women at the rally. Clearly, he is confident that women will play a crucial role in how his party fares.

Many in the audience tell me that they are seeing Mr Gandhi for the first time. Others say they have come to not just see him but to hear him out.

But merely being present at the rally of a political leader does not mean that a vote for the party is guaranteed.

'No comment'

From the direct message of Rahul Gandhi, the scene in Chhibramau, Kannauj district, where Mulayam Singh Yadav is to speak, is quite different.

Local leaders heap praise on this veteran politician, and full-throated slogans in support of the party are the flavour of the day.

Mulayam Singh Yadav arrives in helicopter for an Uttar Pradesh rally. Mulayam Singh Yadav says he does not want to personalise the election

Unlike in Rahul Gandhi's rally, where security was heavy, Mr Yadav's rally is quite relaxed.

In his brief speech, the Samajwadi Party leader promises not just electricity but free treatment for those suffering from heart, kidney and liver-related illnesses.

And, to loud cheers, Mulayam Singh Yadav says he always implements what he promises.

Red-capped party supporters rush towards the man, only to be pushed back by the police.

Just before he boards the helicopter, I manage to ask him what he thinks about Rahul Gandhi and his campaign. "No," he says firmly, "I don't want to comment." I persist with my question, but he refuses to answer.

Careful politician that he is, Mr Yadav does not want to personalise the election especially since there is a possibility of the Congress and the Samajwadi Party forming an alliance government after the elections.

A warning

The third day of this election tour is reserved for a Mayawati rally. She is an unlikely woman politician who has risen to be chief minister. Unlike the other two, Ms Mayawati reads from a prepared text.

A flag with chief minister Mayawati's image at a rally in Uttar Pradesh. Mayawati warns her supporters that if they abandon her they will be responsible for her defeat

It sounds more like a sermon than a speech. She is speaking to her underclass Dalit electorate, which makes up 18% of the state's population. Ms Mayawati is speaking in Etawah, considered to be a stronghold of her political rival Mulayam Singh.

After a frontal attack on the central government for not providing her state with funds, Ms Mayawati does what Indian politicians do not often do. She sounds a warning - telling her flock that if they are misled by the propaganda of other parties they would be responsible for her defeat.

In a country, where politicians usually go around begging for votes, she is certainly different. Her supporters, often at the receiving end of upper caste anger, are also told that their women and daughters would not be safe if Ms Mayawati and party do not return to power.

Ms Mayawati is unfazed by the allegations levelled against her; and her confidence in her support base appears supreme. The crowd is large, many of them poor. Unlike in Mr Mulayam's rally in Chhibramau, there are many more women here in Etawah.

Much more than the fortunes of any party or individual leader are at stake here in India's most politically crucial state. The results of these elections could well set the course for the country's national politics for the next five years.


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India defence minister 'not bugged'

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2 March 2012 Last updated at 11:57 GMT AK Antony (right) Officials have denied reports of bugs in AK Antony's office Defence officials in India have denied reports that Defence Minister AK Antony's office was bugged.

Earlier reports said authorities had discovered the security breach and that the intelligence bureau had been asked to hold an inquiry.

Ministry officials said they first came to know about the bugs on 16 February, Press Trust of India reported.

Last year, a similar incident was reported from the office of Finance Minister Pranab Mukherjee.

Reports said adhesive-like substances were found in Mr Mukherjee's office, raising the suspicion that they might have been used to implant electronic listening devices.

The finance minister later said investigations had "found nothing" and urged the media not to waste time on "bogus things".

'Routine checks'

"Reports of 'bugging' in South Block [defence minister's office] in a section of the media is hereby denied," defence ministry spokesman Sitanshu Kar said in a statement.

"Routine checks are conducted in the offices of the minister and other officers in South Block. Nothing has been found in these checks," he added.

Earlier reports had quoted officials in the ministry saying that "audio transmitting devices" had been found in the minister's office.


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IMF Says Threat of Sharp Global Slowdown Has Eased

The probability of a sharp global slowdown has eased due to recent policy measures adopted in the euro zone to tackle its debt crisis, the International Monetary Fund said on Thursday, but it warned risks to world growth remain "squarely to the downside."

In a report to G20 finance ministers in Mexico over the weekend and only published on Thursday, the IMF [cnbc explains] said the euro zone should act decisively on multiple fronts to successfully resolve its sovereign debt crisis.

"The key risk remains that policies do not shift Europe toward a 'good equilibrium' and fail to break adverse feedback loops between real, fiscal, and financial sectors," the IMF said, urging euro zone policymakers to increase a firewall by about $500 billion to protect countries from financial contagion.

The IMF said the European Central Bank [cnbc explains] should continue injecting liquidity and stay fully engaged in securities purchases to help shore up financial stability.

Meanwhile, ECB monetary policy should focus on ensuring price stability, it said, adding that there was room to lower the target policy rate if needed.

In the United States, Britain and Japan, central banks should stand ready to expand unconventional measures if the outlook worsens, the IMF said.

In emerging markets, the IMF said growth had slowed more than expected, although risk perceptions had eased and capital flows had resumed into emerging Asia, Latin America and South Africa economies since the beginning of 2012.

In emerging countries with high inflation and public debt, including India and some economies in the Middle East, a "cautious stance" to policy easing was needed, the IMF said.

The IMF said higher oil prices were a risk to global growth and repeated an earlier warning that the impact of an oil supply shock in the Middle East "could be large" if supplies were not increased elsewhere.

In particular, a halt in Iran's oil exports could trigger an initial price increase of about 20 percent to 30 percent, the IMF warned.

Saudi Arabia assured G20 finance ministers over the weekend it was prepared to release more oil if necessary to make up for supply disruptions, IMF Managing Director Christine Lagarde told a news conference on Sunday.

Copyright 2012 Thomson Reuters. Click for restrictions.

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Stop Waiting for Euro Zone Collapse: Fund Manager


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Breaking Guitars & Making Money From a Viral Video

Everyone wants to create the next viral video, but once you reach that Holy Grail, the question becomes, how do you make money off of it?

This is your guitar. This is a baggage handler breaking your guitar. Any questions?!

Ask Dave Carroll.

You probably know him: He’s the guy who flew United Airlines, found out when he landed that his $3,500 Taylor acoustic guitar (he’s a professional musician) had been broken and got no help from the air carrier’s parent, United Continental Holdings [UAL  Loading...      ()   ] , to pay for the repairs.

So Carroll uploaded a video to Google’s YouTube called “United Breaks Guitars” that has been viewed more than 11 million times. (Watch the video.)

It’s got a catchy chorus that really sticks with you:

United United —
You broke my Taylor guitar.
United United —
Some big help you are.
You broke and you should fix it.
Your liable just admit it.
I should’ve flown with someone else or gone by car…

And it stuck with United, too: He got nowhere after haggling with them to cover the $1,200 repair for nearly a year, but two days after the video went up on YouTube he got a call from United offering to pay him double that amount.

Not to mention, it stuck with Taylor: The company sent him two guitars to use in his next YouTube videos.

But by that time, it was a full on media frenzy and Carroll’s inbox was blowing up.

“People were coming into my house like it was election night for a winning politician. Everyone was hugging and everyone was bringing finger sandwiches and casseroles,” Carroll said.

He got 10,000 emails in those first few weeks, with people sharing their own customer-service nightmares.

“It wasn’t just the millions that showed up to watch the video. It was the reaction and the energy behind it,” Carroll said. “I realized that if I could get 10,000 emails that quickly, I could get a million.”

So, he decided to launch a website to aggregate all of those complaints, called RightSideofRight.com.

Carroll was tapping into the growing resentment over bad customer service, but just aggregating the complaints wasn’t a viable business model.

“It was well-intentioned, but it wasn’t very effective. We just ended up asking people to share their stories,” said Carroll. “I didn’t have the time or expertise to do much about it.”

About a year ago, he was approached by a venture capitalist and a web developer who had seen the video and saw potential for the business.

So, they teamed up and transformed RightSideofRight.com into a new venture, Gripevine.com, a site that caters to customers as well as businesses. For customers, it offers a national forum for them to log a complaint — or a video of their own — and Gripevine connects them directly with the decision makers at the company they have the issue with — to save them having to go through the same story 20 times without reaching the right person.

The other side of the business, the money-making side, offers businesses a dashboard for managing all the facets of their customer service, including monitoring all the conversations and complaints about its business on Gripevine, Facebook, Twitter, and other social media, and managing the resolutions.

Now, Carroll is not only is a co-founder of Gripevine, he also travels all over the world speaking to companies about his experience, customer service, and Gripevine. He’s also got a book due out in May, called “United Breaks Guitars: The Power of One Voice in the Age of Social Media.” He still plays and records music — his latest album, along with the “United Breaks Guitars” songs (there are now three) are available for download on Apple’s [AAPL  Loading...      ()   ] iTunes.

Customer service has really taken a hit since the recession [cnbc explains] — everyone, it seems, is focused on money, which has brought more surly reps, more automated systems, and more groans from consumers. The phrase “the customer is always right” is going the way of the dinosaurs.

“It’s not because people stopped caring,” Carroll said. “Companies are just trying to trim their workforces so much...they’re overworking employees or trying to shave on service. The quality goes down and for whatever reason, I think people have given up on customer service too easily,” he said. “And really, it’s the one thing they should be holding on to.”

With the rise of social media and the growing connectedness, the power of one complaint, like Carroll’s YouTube video, can become a gigantic public relations headache for companies.

Remember that video of the FedEx [FDX  Loading...      ()   ] guy throwing the computer monitor over the fence just a few days before Christmas? Yep, that one was viewed more than 8 million times.

“It’s very difficult to argue when guitars or packages go flying over fences — there’s a tremendous amount of evidence!” said Randy Jones, the creative director of marketing firm MindZoo.

And Gripevine isn’t the only business to capitalize on the big business of gripes: There’s ComplainApp, a complaint-logging app for consumers; GetSatisfaction.com, which focuses on the business side of managing complaints; and Consumerist.com, which aggregates stories about customer complaints. There are also companies on the rise, such as TOA Technologies, which makes software that helps businesses better track their service people to narrow down the maddening window of time that customers have to wait for everything from the cable guy to the United Parcel Service [UPS  Loading...      ()   ] guy to deliver your new Apple computer.

Jones said sometimes these incidents like the United guitar or FedEx guy tossing the computer, could be one-off rogue employees, but often it’s an indication that something is broken further up the chain.

In the same way that companies such as grocery chain Trader Joe’s or Nordstrom [JWN  Loading...      ()   ] have reputations for great customer service because they’ve made it a priority from the top down, so, too, can bad communications and customer service trickle down from the top.

“I swear, I could probably try to return a tire to Nordstrom — and they’d return it!” Mindzoo’s Jones said. “Or, at the very least, they’d say — let me see if I can find somebody.”

He added: “That kind of focus on the customer “absolutely comes 100 percent from management.”

Jones is so passionate about getting it right from the top down, so there are more Nordstroms in the world, he’s launched a program called Rediscover Courtesy to start a dialogue about improving how managers communicate with employees, how companies communicate with their vendors, and communications at every step of the chain. A dialogue that will include “a combination of rants, rhetoric, stories, and solutions,” he said.

“At a time when displays of good manners seem to be on the decline, my biggest fears are —does anyone even notice any more? Is ‘terse’ the new standard operating procedure in today’s over-stimulated business world?” Jones asked.

Well, if 11 million hits on YouTube and the rising cottage industry that’s sprouting up around the complaint business is any indicator, not for long.

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Apple TV Next Week? Not Necessarily a Good Thing

AppleIt's pretty clear that we're going to see a new iPad next Wednesday at the Apple event in San Francisco. But what about an Apple TV?

I'm going to make the case that investors should hope we don't get a television next week. Why? The iPad is Apple's [AAPL  Loading...      ()   ] newest growth machine, and deserves to have the spotlight to itself. And spring and summer aren't great times to sell televisions.

First, there's not a lot of upside to Apple stealing thunder from the new iPad. Think about it: Apple executives take the stage and talk about what a huge success the iPad has been; introduce new software and services for it; unveil a new model with a sharper screen, better camera and faster chip; design Jony Ive appears in a video talking about how there's never been a high-resolution touch display this responsive — and then, "One more thing" — a TV.

Whiplash. Marketing chief Phil Schiller would have to take another hour to explain how great the TV is. Design chief Jony Ive would have to appear in another video about how everything Apple has done in digital entertainment since the iPod has built up to this moment. And all the headlines would be about Apple's bold attempt to take over the living room. And oh yeah —there was something about a new iPad.

Considering Apple sold 15.4 million iPads last quarter for $9.2 billion in revenue, it would be sort of a shame for Apple to steal the buzz from a product category CEO Tim Cook says will be bigger than PCs. There would be a real financial cost to taking the focus off the iPad.

Then there's the question of timing.

There are two major shopping seasons in the 250-million-unit annual TV market. In North America in particular, the first is the holiday season, starting just after Thanksgiving. The second follows a month later, just before the Super Bowl. So if Apple's going to unveil a new TV, the best time to do it is probably August or September — that gives enough time for Apple to build up inventory after the announcement and have millions of sets on hand to sell.

Why would you unveil a TV set in March? Well, that would catch the Dads and Grads season if it's ready by May. But people don't buy TVs for Father's Day and graduations, they buy gadgets. And while there might be a little bit more incentive for shoppers to buy TVs this summer with the Olympics happening, summer is actually a slow season for TV in general.

Then there's the developer issue. If Apple needs software developers, gaming companies or other content providers to build products that work with an Apple TV, they'll want to give them a few months to work on things. That could justify showing us a TV this early.

But you know what might make the most sense? Apple could update the $99 Apple TV box with a lot of the features it intends to build into the full-fledged television, but save the TV launch for closer to TV-buying season. That would give the iPad its day in the sun, and let the TV stand on its own.


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10-year-old girl's death in fight with student ruled homicide

Joanna Ramos, 10, died after getting into a fight with another schoolgirl.

The death of a 10-year-old Southern California schoolgirl after a fight with another student has been ruled a homicide, the coroner said today.

Investigators said Joanna Ramos, a fifth-grader at Willard Elementary School in Long Beach, died from blunt-force trauma to the head.

"They did surgery on her brain because she had a blood clot, and after surgery the doctor said she was still alive, and then a few minutes later he comes back and tells us that her heart stopped and they couldn't bring her back," Joanna's sister, Vanessa Urbina, told the Associated Press.

Joanna died at 9 p.m. Friday. Earlier that afternoon, she and another fifth-grade girl had planned to fight in an alley near the school.

"They were fighting over a boy, just for a boy," classmate Stephanie Soltero told ABC News affiliate KABC, crying. "It's just stupid."

Police said there were seven witnesses to the fight, which lasted less than a minute and didn't involve any weapons. No arrests have been made, the AP reported.

After the fight, Joanna returned to her after-school program with blood on her knuckles from wiping a bloody nose. She also complained of a headache, prompting the school to call her parents. Joanna was unconscious and not breathing when family members took her to the hospital at about 5:50 p.m., according to police.

"There are times when words do not convey a sense of sadness and loss that we feel. This was one of those times," Long Beach Mayor Bob Foster said Saturday. "It's hard to understand how this can happen. If you're like me, you're also thinking of your own children, perhaps your daughter or your granddaughter, and you get a sense of how precious life really is."

Outside Willard Elementary School, friends left balloons, candles, stuffed animals, flowers and letters to Joanna.

Olivia Katrandjian, the Associated Press and  ABC News affiliate KABC contributed to this report.

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FTSE, DAX, CAC Seen Flat; Markets Watch Liquidity Effort

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VIDEO: Illegal immigrants desperate to leave

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28 February 2012 Last updated at 19:11 GMT Help

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Sixth-phase poll in Uttar Pradesh

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28 February 2012 Last updated at 03:44 GMT Congress rally in Uttar Pradesh on 3 Feb 2012 Nearly 126 million voters are eligible to cast ballots in Uttar Pradesh Polling is being held for the sixth phase of assembly elections in India's most populous and politically crucial state of Uttar Pradesh.

More than 20 million people are eligible to vote on Tuesday in the seven-phase elections.

Votes are being polled for 68 seats in 13 districts amid tight security, election officials said.

These elections are expected to be a litmus test ahead of national elections, which are due in 2014.

Uttar Pradesh is ruled by Chief Minister Mayawati, a low-caste Dalit icon from the Bahujan Samaj Party (BSP).

If it were a separate country, Uttar Pradesh would be the fifth-largest in the world by population, with more than 200 million people.

Voting dates: Feb 8, 11, 15, 19, 23, 28, March 3Vote counting: 6 MarchEligible voters: 125.8mAssembly seats: 403Cost of election: 3bn rupees ($61m)Police and paramilitary troops deployed: 500,000Election officials: 500,000Polling booths: 135,000Polling began at 07:00 (01:30 GMT) on Tuesday.

Voters in Ghaziabad, Indirapuram, Sahibabad and Noida, which are close to Indian capital, Delhi, will be casting their ballots in the sixth phase.

The average turnout in the 2007 state election was 46% and election officials have organised various events over recent months to bring more voters to the booth.

Litmus Test

Both Rahul Gandhi and his sister Priyanka of the Nehru-Gandhi dynasty have campaigned hard in the state in an effort to revive the Congress party's presence.

Some polls have suggested that Congress could increase its vote and may hope to ally with the other strong regional force, the Samajwadi Party, to oppose Ms Mayawati.

The state, one of India's least-developed, sends the largest number of MPs to parliament and has provided the country with eight prime ministers since independence in 1947.

Manipur, Punjab, Uttarakhand and Goa are also voting in this round of state elections. Results for all the states will be announced on 6 March.

Graphic

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VIDEO: Illegal immigrants desperate to leave

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28 February 2012 Last updated at 19:11 GMT Help

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FBI: Man arrested in Las Vegas for 'scamming nuns'

ANNAPOLIS, Maryland (Reuters) - Maryland's governor plans to sign a bill making same-sex marriage legal later this week, his office said on Monday, while opponents were making plans to challenge the new law at the ballot box. The legislation, making Maryland the eighth state in the nation to legalize gay and lesbian nuptials, …


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Saudi Official Says Pipeline Explosion Report Is False

Oil surged nearly 5 percent on Thursday to its highest level since crude's record run in 2008 after a late report out of Iran of a pipeline fire in top exporter Saudi Arabia.

Al-Awamia, Saudi ArabiaIranian media reported an explosion on an unknown oil pipeline in the oil-rich Eastern Province of Saudi Arabia, although it was not possible to verify the report immediately.

Prices edged off highs after Dow Jones newswires reported a Saudi oil official said the report was untrue, according to CNBC television.

Markets have been on edge this year as threats of a supply disruption due to the West's standoff with Tehran over Iran's nuclear program have added to concerns about actual production losses from South Sudan, Yemen, Syria and the North Sea.

"The sharp move up on the pipeline story points to the market nervousness on anything related to supply problems," said Gene McGillian, analyst for Tradition Energy in Stamford, Connecticut.

U.S. light, sweet crude [CLCV1  Loading...      ()   ] settled at $108.84 a barrel, up $1.77, before rising to $110.55 in late activity, the highest since May 2011.

Iran, the world's fifth largest oil producer, has been struggling to sell its crude in the face of tightening U.S. sanctions and an EU embargo that kicks in on July 1. This has threatened to tighten global crude supplies.

However, U.S. Energy Secretary Steven Chu said that global oil producers have enough spare production capacity to make up for a drop in Iranian exports.

Brent crude futures [LCOCV1  Loading...      ()   ] prices topped $128 a barrel in late post-settlement trade, levels not reached since July 2008 when the growing economic crisis sent oil spiraling to record peaks of more than $147 a barrel.

Prices were already up before the pipeline report, lifted by news Israel would test-fire a ballistic interceptor missile, escalating tensions over the crisis that has included tough sanctions against Iran.

International benchmark Brent crude climbed to $128.40 a barrel in post-settlement trade, after settling at $126.20, up $3.54 on the day.

U.S. President Barack Obama said his administration will lay out as "many steps as we can" in coming weeks to unclog bottlenecks in the world's top consumer that are helping to push up the price of gasoline and other fuels, a key issue for consumers as the economy struggles to recovery in an election year.

Data showing U.S. jobless claims fell last week — the latest sign that the labor market recovery was gaining momentum — also helped support prices.

Copyright 2012 Thomson Reuters. Click for restrictions.

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India to clarify telecoms ruling

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2 March 2012 Last updated at 04:29 GMT India cell phone India is one of the world's fastest growing markets for mobile telephones, with 800 million connections India's government has sought clarification from the Supreme Court on its landmark judgement to cancel 122 telecommunications licences awarded to companies in 2008.

These companies have nearly 70 million of the 900 million Indian subscribers.

Last month's judgement said that they would need to transfer to other operators within the next four months.

Now the government says that it will take at least 400 days to complete a fresh auction of licences.

The licences were issued by former minister A Raja, who is accused of mis-selling bandwidth in what has been called India's biggest corruption scandal. Mr Raja, who is currently on trial for fraud, denies wrongdoing.

Government auditors say the scandal cost the country about $40bn (£24.5bn).

The government told the Supreme Court that more than 69 million mobile phone subscribers - 7.5% of total subscribers - could face service disruption as a fresh auction of the licences was not possible by 2 June, the deadline set by the court.

"It is impossible for the government to conduct [an] auction in four months ... We will decide the future course of action after we receive a clarification from the Supreme Court," a telecom official told Hindustan Times newspaper.

Even if these subscribers shift to other mobile operators, the latter will find it difficult to handle the additional traffic given their technical and operational constraints.

The court ruling was a source of further embarrassment for the government of Prime Minister Manmohan Singh, which has been hit by several high-profile corruption cases in recent months.


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Nokia preparing an Update for Nokia Belle 1st Generation phones

Nokia preparing an Update for Nokia Belle 1st Generation phones

After yesterday’s bad news for the owners of Nokia Belle first generation phones, the Nokia N8, C7, C6-01, E7 and X7, Nokia has confirmed that a separated update is being prepared.

The Official confirmation came from discussions.europe.nokia.com forums by a moderator that have reported that Nokia is gathering feedback from the recent update released and new changes and fixes should come soon. Here’s the post in question:

Nokia preparing an Update for Nokia Belle 1st Generation phones

[Thanks djak272 for the tip]





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Facebook Seeking Bigger Credit Line: Sources

FacebookFacebook plans to increase its $2.5 billion credit line to help cover a major tax hit when employee stock awards vest shortly after it goes public, according to two sources familiar with the company's plans.

The world's largest social media network, which boosted its borrowing capacity by two-thirds just six months ago, is taking advantage of its strong position to get more financing for its phenomenal growth, the sources said.

The sources spoke on condition of anonymity because they are not authorized to speak publicly about such plans.

A spokesman for Facebook declined to comment.

"All these tax obligations are being created and you need cash to take care of it. You see this all the time but in this case it will be substantial," said Michael Moe of GSV Capital, which owns Facebook shares. "Having the cash to be able to take care of that makes a lot of sense. That would be the motivator of a larger credit facility."

Facebook has said it plans to pay taxes on its employees' restricted stock units, or RSUs, when they vest six months after the company's initial public offering. The exact amount is likely to total billions of dollars, based on Facebook's stock price at the time.

Helping employees cover tax on RSUs is relatively unusual and leaves the employer with a "very expensive obligation" that could increase if Facebook shares climb, said Bart Greenberg, a partner at law firm Haynes and Boone who advises start-up tech companies.

"It could create such a large cash obligation that it eats up most of the credit facility," Greenberg added. "That facility may have been originally set aside for acquisition opportunities or working capital."

Facebook said it may sell equity securities, tap its credit facility, use cash or a combination of these options to meet its tax obligation, according to its IPO filing.

In February 2011, Facebook set up a $1.5 billion credit agreement with affiliates of Morgan Stanley, JPMorgan, Goldman Sachs, Bank of America's Merrill Lynch and Barclays Capital, the leading underwriters of the company's IPO. In September 2011, the borrowing capacity was increased $2.5 billion.

"The golden rule of finance is that you get the money when you can, not when you need it," said Moe, who co-founded investment bank ThinkEquity. "Creating maximum flexibility will allow you to be efficient with your use of capital but also opportunistic when appropriate."

Some other tech companies that recently went public have also arranged similar credit facilities. Zynga [ZNGA  Loading...      ()   ] , the social games giant, set up a $1 billion facility with some underwriters of its IPO, which happened late last year.

Facebook and Zynga generate substantial profits, but the companies have big credit facilities because it is good corporate finance strategy to line up back-up cash from a position of strength, Moe and others said.

The months leading up to an IPO are a good time for companies to arrange credit facilities because they have the most negotiating power with banks vying for lucrative roles in equity offerings, according to the chief financial officer of a large private tech company who asked not to be identified.

Copyright 2012 Thomson Reuters. Click for restrictions.

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Plane makes emergency landing at Newark Airport

NEWARK, N.J. (AP) — Newark Liberty Airport has reopened after a United Express flight from Atlanta made an emergency landing, forcing an hour-long shutdown.

There were no reports of injuries among the 71 people aboard.

Authorities say Flight 5124 landed around 6:20 p.m. Monday, shortly after the pilot was approaching the airport to land as scheduled and noticed a landing gear problem.

Newark firefighters were called to the scene, but found no smoke or fire aboard the plane.

A spokesman for the Port Authority of New York and New Jersey says the airport was closed shortly after the landing. Two of the airport's three runways reopened about an hour later.

Additional details were not immediately available.


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VIDEO: Diplomatic tussle between India and Italy

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28 February 2012 Last updated at 21:43 GMT Help

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Monday, March 5, 2012

Probe finds Japan withheld risks of nuke disaster

TOKYO (AP) — The Japanese government withheld information about the full danger of last year's nuclear disaster from its own people and from the United States, putting U.S.-Japan relations at risk in the first days after the accident, according to an independent report released Tuesday.

The report, compiled from interviews with more than 300 people, delivers a scathing view of how leaders played down the risks of the meltdowns at the Fukushima Dai-ichi nuclear plant that followed a massive March 11 earthquake and tsunami.

The report by the private Rebuild Japan Initiative Foundation also paints a picture of confusion during the days immediately after the accident. It says the U.S. government was frustrated by the scattered information provided by Japan and was skeptical whether it was true.

The U.S. advised Americans to leave an area within 50 miles (80 kilometers) of the plant, far bigger than the 12-mile (20-kilometer) Japanese evacuation area, because of concerns that the accident was worse than Japan was reporting.

The misunderstandings were gradually cleared up after a bilateral committee was set up on March 22 and began regular meetings, according to the 400-page report.

The report, compiled by scholars, lawyers and other experts, credits then-Prime Minister Naoto Kan for ordering Tokyo Electric Power Co., the utility running the plant, not to withdraw its staff and to keep fighting to bring it under control.

TEPCO's president at the time, Masataka Shimizu, called Kan on March 15 and said he wanted to abandon the plant and have all 600 TEPCO staff flee, the report said. That would have allowed the situation to spiral out of control, resulting in a much larger release of radiation.

A group of about 50 workers was eventually able to bring the plant under control.

TEPCO, which declined to take part in the investigation, has denied it planned to abandon Fukushima Dai-ichi. The report notes the denial, but says Kan and other officials had the clear understanding that TEPCO had asked to leave.

But the report criticizes Kan for attempting to micromanage the disaster and for not releasing critical information on radiation leaks, thereby creating widespread distrust of the authorities among Japanese.

Kan's office did not immediately respond to requests for comment on the report.

Kan acknowledged in a recent interview with The Associated Press that the release of information was sometimes slow and at times wrong. He blamed a lack of reliable data at the time and denied the government hid such information from the public.

It will take decades to fully decommission Fukushima Dai-ichi. Although one of the damaged reactor buildings has been repaired, others remain in shambles. A group of journalists, including a reporter from The Associated Press, were given a tour of the plant on Tuesday.

Workers have used tape to mend cracks caused by freezing weather in plastic hoses on temporary equipment installed to cool the hobbled reactors.

"I have to acknowledge that they are still rather fragile," plant chief Takeshi Takahashi said of the safety measures.

The area is still contaminated with radiation, complicating the work. It already has involved hundreds of thousands of workers, who have to quit when they reach the maximum allowed radiation exposure of 100 millisieverts a year.

The report includes a document describing a worst-case scenario that Kan and the chief of the Japan Atomic Energy Commission secretly discussed two weeks after the disaster.

That scenario involved the possibility of more nuclear fuel rods burning, causing the release of more radiation and requiring the evacuation of a much wider region, including Tokyo.

The report also concludes that government oversight of nuclear plant safety had been inadequate, ignoring the risk of tsunami and the need for plant design renovations, and instead clinging to a "myth of safety."

"The idea of upgrading a plant was taboo," said Koichi Kitazawa, a scholar who heads the commission that prepared the report. "We were just lucky that Japan was able to avoid the worst-case scenario. But there is no guarantee this kind of luck will prevail next time."

___

Associated Press writer Mari Yamaguchi in Okuma, Japan, contributed to this report.

___

Follow Yuri Kageyama on Twitter at http://twitter.com/yurikageyama and Mari Yamaguchi at http://twitter.com/mariyamaguchi


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Santorum robocall urges Democrats to vote in GOP primary

As the GOP primary race comes down to the wire in Michigan, Rick Santorum’s campaign has a last trick up its sleeve.

The campaign has launched telephone robocalls throughout the state slamming rival Mitt Romney for opposing the auto industry bailout in late 2008 and early 2009, and urging Democrats to show up for Tuesday’s Republican primary and cast ballots for Santorum. 

“Michigan Democrats can vote in the Republican primary on Tuesday. Why is it so important?” the voice on the call says. “Romney supported the bailouts for his Wall Street, billionaire buddies, but opposed the auto bailouts. That was a slap in the face to every Michigan worker, and we’re not going to let Romney get away with it.”

The call urges listeners to “send a loud message” to Romney by voting for Santorum, even though Santorum, too, opposed the auto industry bailout. It ends with the line: “This call is supported by hard-working Democratic men and women and paid for by Rick Santorum for president.”

Ryan Williams, a Romney spokesman, issued a statement late on Monday that said: “It is outrageous that Rick Santorum is inviting Democrats into the Republican primary to vote against Mitt Romney. Rick Santorum has moved beyond just ‘taking one for the team.’ He is now willing to wear the other team’s jersey if he thinks it will get him more votes. We believe that Republicans will decide who wins Michigan, and we are confident that will be Mitt Romney.”

A Santorum spokesman defended the attempt to turn out Reagan Democrats for Santorum, despite the fact that Santorum’s position on the bailout was the same as Romney’s.

“Any conservative message that reaches out, when it's about creating jobs for all Americans is going to be attractive to Reagan Democrats,” Santorum spokesman Hogan Gidley said in an interview, explaining the raionale for the robocalls. “We’re going to need those Reagan Democrats to win this election.”

Asked about the contradiction in Santorum's robocalls criticizing a position Santorum himself took, Gidley said the content of the robocalls is justified because Romney supported the financial industry bailout while opposing the auto bailout, while Santorum opposed both, suggesting the issue is consistency.

“Governor Romney opposed the auto bailout for the workers of Detroit, but was fine pushing the bailout for his friends on Wall Street,” Gidley said. “Either be all for the bailout or all against the bailout, but don’t pick winners and losers.”

However, the robocalls do not mention Santorum's opposition to the auto bailout, or the consistency issue, and in fact leave listeners with the impression that Santorum supported the auto bailout.


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Easily Pronounced Names May Make People More Likable

Though it might seem impossible, and certainly inadvisable, to judge a person by their name, a new study suggests our brains try anyway.

The more pronounceable a person’s name is, the more likely people are to favor them.

“When we can process a piece of information more easily, when it’s easier to comprehend, we come to like it more,” said psychologist Adam Alter of New York University and co-author of a Journal of Experimental Social Psychology study published in December.

Fluency, the idea that the brain favors information that’s easy to use, dates back to the 1960s, when researchers found that people most liked images of Chinese characters if they’d seen them many times before.

Researchers since then have explored other roles that names play, how they affect our judgment and to what degree.

Studies have shown, for example, that people can partly predict a person’s income and education using only their first name. Childhood is perhaps the richest area for name research: Boys with girls’ names are more likely to be suspended from school. And the less popular a name is, the more likely a child is to be delinquent.

In 2005, Alter and his colleagues explored how pronounceability of company names affects their performance in the stock market. Stripped of all obvious influences, they found companies with simpler names and ticker symbols traded better than the stocks of more difficult-to-pronounce companies.

“The effect is often very, very hard to quantify because so much depends on context, but it’s there and measurable,” Alter said. “You can’t avoid it.”

But how much does pronunciation guide our perceptions of people? To find out, Alter and colleagues Simon Laham and Peter Koval of the University of Melbourne carried out five studies.

In the first, they asked 19 female and 16 male college students to rank 50 surnames according to their ease or difficulty of pronunciation, and according to how much they liked or disliked them. In the second, they had 17 females and 7 male students vote for hypothetical political candidates solely on the basis of their names. In the third, they asked 55 female and 19 male students to vote on candidates about whom they knew both names and some political positions.

Altogether the researchers found that a name’s pronounceability, regardless of length or seeming foreignness, mattered most in determining likability. Ease of pronunciation accounted for about 40 percent of off-the-cuff likability.

“These settings were pretty impoverished, of course. In the real world, so many other things are going on that play a role,” Alter said.

In the latter studies, Alter’s team wanted to get a better sense of name-pronunciation effects outside the lab. They collected the names of 500 randomly selected lawyers, which undergraduates then rated for pronounceability and likability. When the researchers compared their tastes against the lawyers’ academic pedigrees, average salaries and corporate positions, they found a small but noticeable correlation.

With other variables eliminated, about 1.5 percent of a lawyer’s success — at least in this study — seemed to rest on the pronounceability of his or her name.

“Obviously that’s a lot smaller than 40 percent, and we don’t know which lawyer is most competent, which is clearly going to matter the most,” Alter said. “But the name still matters.”

Alter has already been influenced by his own work. If and when he has children, he said, he plans to keep their names simple.

Image: Dave Mosher/Wired

Citation: “The name-pronunciation effect: Why people like Mr. Smith more than Mr. Colquhoun.” By Simon M. Lahama, Peter Kovala and Adam L. Alter. Journal of Experimental Social Psychology, published online Dec. 9, 2011. DOI: 10.1016/j.jesp.2011.12.002

Dave Mosher is a Wired.com contributor and freelance journalist obsessed with space, physics, biology, technology and more. He lives in New York City. G+
Follow @davemosher and @wiredscience on Twitter.

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Forcing Defendant to Decrypt Hard Drive Is Unconstitutional, Appeals Court Rules

Forcing a criminal suspect to decrypt hard drives so their contents can be used by prosecutors is a breach of the Fifth Amendment right against compelled self-incrimination, a federal appeals court ruled Thursday.

It was the nation’s first appellate court to issue such a finding. And the outcome comes a day after a different federal appeals court refused to entertain an appeal from another defendant ordered by a lower federal court to decrypt a hard drive by month’s end.

Thursday’s decision by the 11th U.S. Circuit Court of Appeals said that an encrypted hard drive is akin to a combination to a safe, and is off limits, because compelling the unlocking of either of them is the equivalent of forcing testimony.

The case at hand concerns an unidentified “Doe” defendant believed to be in possession of child pornography on 5 terabytes of data on several drives and laptops seized in a California motel with valid court warrants.

The Atlanta-based circuit held:

First, the decryption and production of the hard drives would require the use of the contents of Doe’s mind and could not be fairly characterized to a physical act that would be non-testimonial in nature. We conclude that the decryption and production would be tantamount to testimony by Doe of his knowledge of the existence and location of potentially incriminating files; of his possession, control and access to the encrypted portions of the drives; and of his capability to decrypt the files.

The court added: “Requiring Does to use a decryption password is most certainly more akin to requiring the production of a combination because both demand the use of the contents of the mind, and the production is accompanied by the implied factual statements noted above that could prove to be incriminatory.”

The defendant in April had refused to comport with a Florida federal grand jury’s orders that he decrypt the data, which was encrypted with TrueCrypt. A judge held him in contempt and jailed him until December 15, when the circuit court released him ahead of Thursday’s ruling.

“The government’s attempt to force this man to decrypt his data put him in the Catch-22 the Fifth Amendment was designed to prevent — having to choose between self-incrimination or risking contempt of court,” said EFF senior staff attorney Marcia Hofmann, who had filed an amicus brief in the case.

In the other decryption case, the Denver-based 10th U.S. Circuit Court of Appeals on Wednesday sided with the government’s contention that Colorado bank-fraud defendant Ramona Fricosu must be convicted before the circuit court would entertain an appeal of a decryption order.

The court did not address the 5th Amendment arguments and instead said the case was not procedurally ripe for appeal.

Fricosu’s attorney, Philip Dubois, said in a telephone interview Friday that new developments in the case may moot the constitutional showdown in his client’s case.

He said a co-defendant, Scott Whatcott, has forwarded passwords to the authorities.

Dubios said it was not immediately known whether those passwords would unlock the hard drive in the Toshiba laptop seized from Fricosu with valid warrants in 2010. If they do, then the 5th Amendment issue is off the table, Dubois said.

If the passwords don’t work, Dubois said, Fricosu “will definitely make her best effort” to decrypt the laptop, although she may have forgotten the password.

U.S. District Judge Robert Blackburn has ordered Fricosu to decrypt the laptop by month’s end.

Dubois said that, on Monday, he would provide Judge Blackburn with the 11th Circuit’s opinion in the child pornography case as part of a last-ditch effort to halt the decryption order.

That said, Blackburn is not bound by the 11th Circuit decision because his court is in the 10th Circuit.

David Kravets is a senior staff writer for Wired.com and founder of the fake news site TheYellowDailyNews.com. He's a dad of two boys and has been a reporter since the manual typewriter days.
Follow @dmkravets and @ThreatLevel on Twitter.

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Report: Google-Branded Tablet to Land in April

Google's Nexus tablet could be the company's next hardware device. Jon Snyder/Wired.com

The long-awaited Android-running, Google-branded tablet reportedly arrives in April.

The device is aimed squarely at the dominant, and cheap, Amazon Kindle Fire, which is the world’s leading 7-inch Android device. The tablet, which former CEO Eric Schmidt first mentioned in December, also would advance Google’s plan to create a unified software and hardware ecosystem — just like that company in Cupertino.

Richard Shim, an analyst with DisplaySearch, told CNET the Google tablet is on track for production in April and is expected to cost $199. It will sport a 7-inch, 1280×800 display and run Ice Cream Sandwich (Android 4.0). Those specs, if they pan out, one-up the Kindle Fire, which also costs $199 but has a 1024×600 display and runs on a modified version of Gingerbread (Android 2.3).

Should the tablet actually materialize, it would be yet another entry in Google’s sweeping hardware initiative. Google’s acquisition of Motorola Mobility will give the search company a ready-to-go hardware division. The tablet also would follow the rumored music-streaming entertainment device that would take advantage of the proposed Android@Home initiative announced at Google I/O.

This week The New York Times reported that Google is working on HUD glasses that could be formally announced by the end of the year.

Beyond its internal hardware initiatives, Google has partnered with HTC and Samsung for its Nexus-branded smartphones. The current crop of Nexus flagship phones were the first Android phones powered by Ice Cream Sandwich.

Indeed, all the rumored hardware and the Motorola Mobility acquisition suggest Google is positioning itself as a company that owns the entire “product stack,” from operating system to app ecosystem to hardware. This, of course, is the strategy employed by Google’s main rival in the mobile market, Apple.

Should Google continue down this path, it may be the next company, to “own the whole widget,” as Steve Jobs would say.


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Sleeping pills linked to almost fourfold increase in death risk

Sleeping pills prescribed by your physician are supposed to ward off the myriad health problems that come with lack of sleep.

But adults who take sleeping pills in even small numbers over their lifetimes may be nearly four times more likely to die earlier compared to those who are not prescribed sleeping pills, according to new findings published Monday in the British Medical Journal. And those prescribed sleeping pills may also be more likely to be diagnosed with cancer, the study found.

Researchers looked at electronic medical records of nearly 35,000 patients, fewer than half of whom took such FDA-approved sleep medications as Ambien, Restoril, Lunesta, and Sonata. They found that even those who look fewer than 18 sleeping pills a year were at greater risk of death, compared to those who were not prescribed sleeping aids.

An estimated 50 to 70 million Americans suffer from insomnia and other sleep disorders, which can keep them from functioning normally during the day. Untreated sleep disorders can lead to conditions like obesity, diabetes, heart disease and stroke.

For more information on sleep,visit the ABC News OnCall+ Sleep Center, where top experts answer your questions on sleep.

Such consequences from sleep disorders leave many doctors asking whether the findings from this study really suggest that sleeping pills are to blame, or whether those who take sleeping pills are at higher risk because of health conditions that potentially brought on the sleeping problems.

The study did not say why the patients were prescribed the sleeping medications, whether the patients were evaluated by a sleep specialist, or whether they were also undergoing other types of treatment for any underlying health conditions -- all important factors when weighing an increased risk of death, said Dr. Steven Scharf, professor of medicine at the University of Maryland in Baltimore.

"Most chronic conditions, including cancer, are associated with insomnia and mortality," said Scharf. "Who knows what the cause here was?"

Six to 10 percent of Americans were prescribed sleeping pills in 2010, according to the study.

Sleep disorders can also be considered symptoms of underlying mental and physical conditions.

In fact, those in the study who were prescribed sleeping medications had higher rates of heart disease, diabetes and other conditions which may contribute to sleeplessness.

"I think the underlying conditions which may require sedative-hypnotics are the culprits, not the medicines themselves," said Dr. Scott Nelson, a family practice physician at Cleveland Family Medicine.

Many experts said these findings should not prompt patients to stop taking their medications.

"I think sleeping pills are helpful when there are short term stressors," said Dr. Richard Colgan, associate professor in the department of family and community medicine at the University of Maryland School of Medicine.

Sleeping pills can be helpful for those who work unusual shifts, and for those who travel across time zones, said Colgan.

But the medications are not without side effects -- including drowsiness, impaired judgment, depression and heart problems. Misuse can be fatal. And, according to Dr. Lee Green, a professor in the department of family medicine at the University of Michigan, the risks outweigh the benefits.

Medication to treat sleeplessness is not as important as treating the underlying condition, he said.

"Sedation worsens sleep apnea, for example, and we know sleep apnea is associated with risk of death," said Green. "We tend to think that a sleeping pill once in a while is harmless, but there's no such thing as a medication free of risk."

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Museum seeks royal plane wreckage

AppId is over the quota
AppId is over the quota
24 February 2012 Last updated at 10:06 GMT Maharaja Hanwant Singh Maharaja Hanwant Singh died in a plane crash in 1952 A museum in India's Rajasthan state has asked Jodhpur Central Jail to hand over the wreckage of an aircraft that crashed in 1952, killing Maharaja Hanwant Singh and his mistress.

The remains of the light aircraft were found in the jail's cellar last year, nearly 60 years after the crash.

Officials think the wreckage was kept in the jail because it was bad luck.

The museum is yet to decide what they will do with the plane's wreckage once they get possession of it.

The Maharaja of Jodhpur, Hanwant Singh, died in the plane crash with his mistress Zubeida while he was campaigning in newly independent India's first general elections in 1952.

The light aircraft, a Beechcraft Bonanza, was the flying maharaja's favourite.

Though he was married to royal princess Krishna Kumari, he spent his last days with Zubeida.

Popular museum

The wreckage was left unattended in the Jodhpur jail for decades.

According to the jail officials, the wreckage was found when staff there looked through a pile of rubble.

"First we thought it could be a wreckage from the Indo-Pak war, when Pakistan bombs hit the city and some inmates were killed. But later we found it is the wreckage of the late Maharaja Hanwant Singh's plane," a senior officer of the jail told the BBC.

The Mehrangarh Museum Trust, founded in 1972 by Maharaja Gaj Singh has sent a formal letter to the jail authorities seeking possession of the wreckage.

Jodhpur Jail Superintendent AR Niazi told the BBC the issue would be referred to the government for the final decision.

The director of the trust, Mahendra Singh Nagar, said it was not clear what they would do with the wreckage, "but it will be part of the museum trust".

The wreckage of the plane in Jodhpur Central Jail The wreckage is kept in the jail

The Mehrangarh Museum draws a large number of tourists - over 70,000 foreign visitors and 400,000 Indians, annually.

Hanwant Singh fielded candidates in the country's first general elections and gave the Congress Party a tough challenge.

He himself won a state assembly seat as well one in the Indian parliament.

But he died in the plane crash before the results were declared.

Noted film producer Shyam Benegal's film Zubeidaa highlighted the mistress's story. It was written by Zubeida's son Khalid Mohammed.


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Nokia preparing an Update for Nokia Belle 1st Generation phones

Nokia preparing an Update for Nokia Belle 1st Generation phones

After yesterday’s bad news for the owners of Nokia Belle first generation phones, the Nokia N8, C7, C6-01, E7 and X7, Nokia has confirmed that a separated update is being prepared.

The Official confirmation came from discussions.europe.nokia.com forums by a moderator that have reported that Nokia is gathering feedback from the recent update released and new changes and fixes should come soon. Here’s the post in question:

Nokia preparing an Update for Nokia Belle 1st Generation phones

[Thanks djak272 for the tip]





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10-year-old girl's death in fight with student ruled homicide

Joanna Ramos, 10, died after getting into a fight with another schoolgirl.

The death of a 10-year-old Southern California schoolgirl after a fight with another student has been ruled a homicide, the coroner said today.

Investigators said Joanna Ramos, a fifth-grader at Willard Elementary School in Long Beach, died from blunt-force trauma to the head.

"They did surgery on her brain because she had a blood clot, and after surgery the doctor said she was still alive, and then a few minutes later he comes back and tells us that her heart stopped and they couldn't bring her back," Joanna's sister, Vanessa Urbina, told the Associated Press.

Joanna died at 9 p.m. Friday. Earlier that afternoon, she and another fifth-grade girl had planned to fight in an alley near the school.

"They were fighting over a boy, just for a boy," classmate Stephanie Soltero told ABC News affiliate KABC, crying. "It's just stupid."

Police said there were seven witnesses to the fight, which lasted less than a minute and didn't involve any weapons. No arrests have been made, the AP reported.

After the fight, Joanna returned to her after-school program with blood on her knuckles from wiping a bloody nose. She also complained of a headache, prompting the school to call her parents. Joanna was unconscious and not breathing when family members took her to the hospital at about 5:50 p.m., according to police.

"There are times when words do not convey a sense of sadness and loss that we feel. This was one of those times," Long Beach Mayor Bob Foster said Saturday. "It's hard to understand how this can happen. If you're like me, you're also thinking of your own children, perhaps your daughter or your granddaughter, and you get a sense of how precious life really is."

Outside Willard Elementary School, friends left balloons, candles, stuffed animals, flowers and letters to Joanna.

Olivia Katrandjian, the Associated Press and  ABC News affiliate KABC contributed to this report.

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10 No-Brainers for Boosting Revenue

Little things can mean a lot.

The business world is filled with “why didn’t I think of that” examples of straightforward product and service additions that have pumped sales and pleased patrons.

Two of McDonald’s’ [MCD  Loading...      ()   ] best-selling items — the Egg McMuffin and Big Mac — were the brainchild of single franchisees looking to spice up their menu. Perhaps the single greatest thing ever to happen to Subway is the modest price promotion a Miami franchise launched that became the omnipresent “$5 footlong” phenomenon.

The notion of selling breakfast was hardly a radical idea when McDonald’s [MCD  Loading...      ()   ] looked to extend its sales day in the 1970s, but it was a novel one that has paid off. Today, breakfast sales account for roughly 25 percent of all revenue for the chain and its competitors — including, recently, Subway and Taco Bell — are stepping up their morning efforts. About 60 percent of restaurant traffic growth over the past five years has come from breakfast sales, according to analysts at NPD Group, a leading market research company.

Improving coffee offerings has also been a small improvement that has paid off big for McDonald’s. Its so-called McCafe locations average about 15 percent more in revenue because of those selections.

When Starbucks [SBUX  Loading...      ()   ] pulled the word “coffee” from its signs, some wondered what it was up to and whether it signaled a move toward an expanded menu. Among the simple changes driving increased revenue: juice. Last year it bought juice maker Evolution Fresh in a $30 million deal intended to make itself more attractive to noncoffee drinkers.

Analysts at IBISWorld, the world’s largest independent publisher of U.S. industry research, offered us a variety of relatively simple ways companies can increase sales, be more effective and/or satisfy customers.

Among them: More retailers should offer in-store returns to attract online purchases from consumers who would otherwise withhold a purchase if they dread mailing back an item; using social media instead of focus groups for branding initiatives; fitness clubs could move away from long-term contracts and to month-to-month memberships; point of sale/on the floor checkout, as practiced by Apple [AAPL  Loading...      ()   ] and Nordstrom [JWN  Loading...      ()   ] , should be adopted by more retailers; more stores could take a cue from the success Kmart had offering layaway during the holidays.

It isn’t always as easy as it might sound to enact even a simple change in strategy or product offering, says Stephen Baker, NPD’s primary hardware analyst.

“It is hard to see that there could be any real low-hanging fruit out there, something that is so obvious that somebody else wouldn't have already plucked it,” he says. “I really think we are at a point in the maturity of the business where it’s just not that easy. We know the things that consumers are going to want going forward, and they aren't easy things to do. They are higher fruit. They are not devices, they are much more likely to be services or support or something else to make people's lives easier.”

That said, he does agree there can be strokes of genius.

“I was an original employee at Staples,” he says. “I sat down and listened to people tell me what they were going to do, and I was like, ‘Why hasn't anybody ever thought of this before? This is a great idea.’ [Founder Thomas G. Stemberg] is worth hundreds of millions of dollars and deserves every penny of it for being able to think up, and follow through with, that kind of a great idea, one so obvious and so simple that it seems like somebody else would have thought of it. His alternate go-to-market plan was to do a pet superstore. So not only did he have one great idea, he had two great ideas.”

They may not be as grandiose as the business model for office-supplies giant Staples [SPLS  Loading...      ()   ] or PetSmart [PETM  Loading...      ()   ] , but we took a look at 10 simple — perhaps even “no-brainer” — ideas that could help various companies increase sales, accrue revenue, and keep customers happy:


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